Events Management Services (NC III) Curriculum Guide – K to 12 Track Home Economics

JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL-LIVELIHOOD TRACK

Technology-Livelihood Education and Technical-Vocational Track specializations may be taken between Grades 9 to 12.
Schools may offer specializations from the four strands as long as the minimum number of hours for each specialization is met.

HOME ECONOMICS – EVENTS MANAGEMENT SERVICES NC III Curriculum Guide

Events Management Services (NC III) (320 Hours)

This curriculum guide on Event Management Services National Certificate Level III (NC III) is designed for students to enhance the knowledge, skills, attitude and motivations to perform the tasks in accordance with industry standards.

It covers the basic, common and core competencies required for the NC III level in developing and coordinating events, namely: for basic competencies:

1) Leading in workplace communication,
2) Leading small team, 3) Developing and practicing negotiation skills,
4) Solving workplace problem related to work activities,
5) Using mathematical concept and techniques, and
6) Using relevant technologies.

For Common Competencies, it include:

1) Developing roster staff,
2) Controlling and order stock,
3) Training small groups,
4) Establishing and conducting business relationships.

For Core Competencies, namely,

a) Event planning services, it includes:

1) Planning and developing event proposal or bidding,
2) Developing an event concept,
3) Developing an event program,
4) Selecting event venue and site,
5) Developing and updating event industry knowledge,

b) On-site event management services, it includes:

1) Providing on-site event management services,
2) Developing and updating knowledge on Protocol, and
3) Managing contractors for indoor events.

Entry Requirements:
Trainees or students who wish to enter this course should be able to communicate fluently in English both oral and written communication (foreign language is an advance)

LEARNING COMPETENCIES

1. Explain basic concepts in Event Management Services.
2. Discuss the relevance of the course
3. Explore career opportunities for Event Management Services.

PERSONAL ENTREPRENEURIAL COMPETENCIES AND SKILLS (PECS)

LO 1. Recognize PECS needed in Event Management (EM)
1.1 Assess one’s PECS: characteristics, attributes, lifestyle, skills, and traits.
1.2 Assess practitioner’s PECS: characteristics, attributes, lifestyle, skills, and traits.
1.3 Compare one’s PECS with those of a practitioner /entrepreneur.
1.4 Align one’s PECS with those of a practitioner/ entrepreneur.

ENVIRONMENT AND MARKET (EM)

LO 1. Generate a business idea that relates with a career choice in Events Management (EM).
1.1 Conduct SWOT analysis.
1.2 Identify the different products/services available in the market.
1.3 Compare different products/services in computer hardware servicing business.
1.4 Profile potential customers.
1.5 Profile potential competitors.
1.6 Generate potential business idea based on the SWOT analysis.

BASIC COMPETENCIES

LESSON 1: LEADING WORKPLACE COMMUNICATION (LWC)

LO 1. Communicate information about workplace processes.
1.1 Select appropriate communication method.
1.2 Communicate multiple operations involving several topic areas.
1.3 Use questions to gain extra information.
1.4 Identify correct sources of information.
1.5 Select and organize information correctly.
1.6 Undertake verbal and written reporting when required.
1.7 Maintain communication skills in all situations.

LO 2. Lead workplace discussions.
2.1 Seek responses to workplace issues.
2.2 Provide response to workplace issues immediately.
2.3 Make constructive contributions to workplace discussions on issues such as: production, quality and safety.
2.4 Communicate goals/objectives and action plan undertaken in the workplace.

LO 3. Identify and communicate issues arising in the workplace.
3.1 Identify issues and problems as they arise.
3.2 Organize information regarding problems and issues to ensure clear and effective communication.
3.3 Initiates dialogue with appropriate personnel.
3.4 Raise communication problems and issues as they arise

LESSON 2: LEADING SMALL TEAM (LST)

LO 1. Provide team leadership.
1.1 Identify and present work requirements to team members.
1.2 Communicate reasons for instructions and requirements to team members.
1.3 Recognize, discuss and deal team members queries and concerns.

LO 2. Assign responsibilities among members.
2.1 Allocate duties and responsibilities in respect to the skills, knowledge and attitudes of every team member to properly undertake the assigned task according to company policy.
2.2 Allocate duties in regard to individual preference, domestic and personal considerations.

LO 3. Set performance expectation for team members.
3.1 Establish performance expectations based on client’s needs and according to assignment requirements.
3.2 Base performance expectations on individual team member’s duties and area of responsibility.
3.3 Discuss and disseminate performance expectations to individual team members.

LO 4. Supervise team performance.
4.1 Monitor team members’ performance against defined performance criteria and/or assignment instructions and take corrective action if required.
4.2 Provide feedback to team members with positive support and advice on strategies to overcome any deficiencies.
4.3 Refer performance issues which cannot be rectified or addressed within the team to appropriate personnel according to employer policy.
4.4 Inform any changes in the priority assignment or tasks allocated to team members which impact on client/ customer needs and satisfaction.
4.5 Monitor team operations to ensure that employer/ client needs and requirements are met.
4.6 Provide follow up communications on all issues affecting the team.
4.7 Complete all relevant documentation in accordance with company procedures

LESSSON 3: DEVELOPING AND PRACTICING NEGOTIATIONS SKILLS (DPN)

LO 1. Plan negotiations.
1.1 Identify and include in the plan the information on preparing for negotiation.
1.2 Identify and include in the plan the information on active listening.
1.3 Identify and include in the plan the information on different questioning techniques.
1.4 Check information to ensure it is correct and appropriate.

LO 2. Participate in negotiations.
2.1 Agree on set criteria for successful outcome by all parties.
2.2 Consider desired outcome by all parties.
2.3 Use appropriate language throughout the negotiations.
2.4 Use a variety of questioning techniques.
2.5 Document issues and processes agreed upon by all parties.
2.6 Discuss and assess possible solutions and viability.
2.7 Confirm and record areas for agreement.
2.8 Agree follow-up action by all parties.

LESSON 4: SOLVING PROBLEMS RELATED TO WORK ACTIVITIES (PRW)

LO 1. Identify the problem.
1.1 Identify variances from normal operating parameters and product quality.
1.2 Define extent, cause and nature of the problem through observation, investigation and analytical techniques.
1.3 State and specify problems clearly.

LO 2. Determine fundamental causes of the problem.
2.1 Identify possible causes based on experience and the use of problem solving tools/analytical techniques.
2.2 Develop possible cause statements based on findings.
2.3 Identify fundamental causes per results of investigation conducted.

LO 3. Determine corrective action.
3.1 Consider all possible options for resolution of the problem.
3.2 Consider the strengths and weaknesses of possible options.
3.3 Determine corrective actions to resolve the problem and possible future causes.
3.4 Develop action plan, identify measurable objectives, resource needs and timelines in accordance with safety and operating procedures

LO 4. Provide recommendations to manager.
4.1 Prepare report on recommendations.
4.2 Present recommendations to appropriate personnel.
4.3 Follow-up recommendations if required.

LESSON 5: USING MATHEMATICAL CONCEPTS AND TECHNIQUE (MCT)

LO 1. Identify mathematical tools and techniques to solve problem.
1.1 Identify problem areas based on a given condition.
1.2 Select mathematical techniques based on the given problem.

LO 2. Apply mathematical procedure solution.
2.1 Apply mathematical techniques based on the problem identified.
2.2 Perform mathematical computations to the level of accuracy required for the problem.
2.3 Determine and verify results of mathematical computations based on job requirements.

LO 3. Analyze results.
3.1 Review result of application based on expected and required specifications and outcome.
3.2 Apply appropriate action in case of error.

LESSON 6: USING RELEVANT TECHNOLOGIES (URT)

LO 1. Study/select appropriate technology.
1.1 Determine use of different technologies based on job requirements.
1.2 Select appropriate technology as per work specification.

LO 2. Apply relevant technology.
2.1 Use effectively relevant technology in carrying out function.
2.2 Use applicable software and hardware as per task requirement.
2.3 Observe and practice management concepts as per established industry practices.

LO 3. Maintain/enhance relevant technology.
3.1 Apply maintenance of technology in accordance with the industry standard operating procedures, manufacturer’s operating guidelines, and occupational health and safety procedures to ensure its operative ability
3.2 Maintain updates of technology through continuing education or training in accordance with job requirement.
3.3 Report immediately technology failure/defect to the concern/responsible person or section for appropriate action.

COMMON COMPETENCIES

LESSON 7: DEVELOPING ROSTER STAFF (DRS)

LO 1. Develop and implement staff rosters.
1.1 Develop staff rosters in accordance with company agreements and wage budgets.
1.2 Maximize operational efficiency and customer service levels and minimize wages costs.
1.3 Combine duties to ensure effective use of staff.
1.4 Utilize the available skills based on effective mix of staff and to meet different operational requirements.
1.5 Present rosters in required formats in accordance with company standards.
1.6 Communicate rosters to Colleagues within designated timelines.

LO 2. Maintain staff records.
2.1 Complete time sheets and other documentation within designated timelines.
2.2 Update, maintain and store staff records in accordance with establishment procedures.

LESSON 8: CONTROLLING AND ORDERING STOCK (COS)

LO 1. Maintain stock levels and accords.
1.1 Monitor and maintain stock levels according to company requirements.
1.2 Monitor stock security and adjust systems as required.
1.3 Monitor and adjust stock reorder cycles as required.
1.4 Inform colleagues of their individual responsibilities in regard to the reordering of stock.
1.5 Maintain records of stock storage and movement in accordance with company procedures.
1.6 Monitor stock performance.
1.7 Identify and report fast/ slow-selling items in accordance with company procedures.

LO 2. Process stock orders.
2.1 Process orders for stock in accordance with company procedures.
2.2 Maintain and record stock levels to ensure completeness of information.
2.3 Check incoming stock against purchases and supply agreements and record all necessary details.

LO 3. Minimize stock losses.
3.1 Identify and record stock losses according to company procedures.
3.2 Report losses in accordance with company procedures.
3.3 Identify avoidable losses and establish its causes.
3.4 Recommend solutions to loss situations and implement related procedures to prevent future avoidable losses.

LO 4. Follow-up orders.
4.1 Monitor the delivery process to ensure agreed deadlines are met.
4.2 Ensure continuity of supply by liaising with colleagues and suppliers.
4.3 Follow-up or refer routine supply problems to the appropriate person in accordance with company policy.
4.4 Distribute stock to agreed locations.

LO 5. Organize and administer stocks.
5.1 Organize stocks at appropriate intervals according to company policy and procedures.
5.2 Allocate stocktaking responsibilities to staff.
5.3 Produce accurate stock reports within designated timelines.

LESSON 9: TRAINING SMALL GROUPS (TSG)

LO 1. Prepare for trainings.
1.1 Identify specific training needs and confirm through consultation with appropriate personnel.
1.2 Match training objectives to identify competency development needs.
1.3 Plan and document training approaches

LO 2. Deliver training.
2.1 Conduct training in a safe and accessible environment.
2.2 Select training delivery methods appropriate to the participant(s) needs trainer, availability, location and resources.
2.3 Employ strategies and techniques which facilitate learning process.
2.4 Discuss training objectives, sequence of activities, and assessment processes with training participant(s).
2.5 Undertake systematic approach to meet specific needs of training participant(s).

LO 3. Provide opportunities for practices.
3.1 Provide practice opportunities to the participants to achieve the components of a competency.
3.2 Implement variety of methods to meet the individual needs of participants.

LO 4. Review training.
4.1 Encourage participants to self evaluate performance and identify areas for improvement.
4.2 Monitor participants’ readiness for assessment and provide assistance with the collection of evidence for satisfactory performance.
4.3 Evaluate training against objectives in the context of self assessment, participant feedback, supervisor comments and measurements.
4.4 Record training details according to enterprise and legislative requirements.
4.5 Utilize results of evaluation to guide further training.

LESSON 10: ESTABLISHING AND CONDUCTING BUSINESS RELATIONSHIPS (ECB)

LO 1. Establish and conduct business relationships.
1.1 Establish relationships to promote goodwill and trust between the enterprise, its customers and suppliers.
1.2 Use effective communication skills and techniques to build trust and respect in business relationships.
1.3 Identify opportunities to maintain regular contact with customers and suppliers.

LO 2. Conduct negotiations.
2.1 Conduct negotiations in a business-like and professional manner within the relevant cultural context.
2.2 Conduct negotiations in the context of the current enterprises marketing focus.
2.3 Maximize benefits for all parties in the negotiation through use of established techniques.
2.4 Incorporate feedbacks and inputs from colleagues into the negotiation.
2.5 Communicate with the appropriate colleagues and stakeholders about the results of negotiation within the appropriate timeframes

LO 3. Make formal business agreements.
3.1 Confirm agreements in writing using formal contracts and in accordance to enterprises requirements.
3.2 Check and obtain
3.3 n appropriate approvals of formal agreements in accordance with enterprise procedures.
3.4 Seek the specialist advice in the development of contracts

LO 4. Foster and maintain business relationships.
4.1 Review information needed to maintain business relationships.
4.2 Honor agreements within the scope of individual responsibility.
4.3 Make adjustments to the agreements in consultation with the customer/supplier and share information with appropriate colleagues.
4.4 Nurture relationships through regular contact.

CORE COMPETENCIES

LESSON 11: PLANNING AND DEVELOPING EVENT PROPOSAL OR BID (PDE)

LO 1. Interpret event brief.
1.1 Establish rapport with client in accordance with industry procedure.
1.2 Gather clients needs and requirements verify and confirm with clients
1.3 Provide suggestion/input based on clients’ requirements.
1.4 Interpret the event/program content accurately and assess the company’s capacity to meet stated requirements.
1.5 Identify and plan an action required for the development of the proposal or bid

LO 2. Develop proposal and bid details.
2.1 Develop a detailed proposal/bid in consultation with supplier and other relevant agencies based on the industry standards.
2.2 Develop a current and technological program/event and other client’s options in meeting their expectations.
2.3 Evaluate possible competitors and formulate strategies to address competitive issues

LO 3. Develop bid materials.
3.1 Prepare bid materials within the designated timelines in accordance with the standard procedures.
3.2 Present formatted materials that maximize the use of presentation and promotional techniques

LO 4. Submit or present the bid or proposal on time.
4.1 Deliver the proposal/bid within the prescribed timeline.
4.2 Conduct proposal /bid presentation within the maximum visual/ retention impact.

LESSON 12: DEVELOPING AN EVENT CONCEPT (DEC)

LO 1. Identify overall event objectives and scope.
1.1 Identify, clarify, and agree the key objectives of the event with the stakeholder, such as:
1.2.1 event principal
1.2.2 local community
1.2.3 organizing committees
1.2.4 local authorities
1.2.5 customers
1.2.6 colleagues
1.2.7 staging contractors
1.2.8 entertainers
1.2.9 suppliers
1.2 Analyze and develop the broad scope of the event including indicators for:
1.2.1 client’s requirement
1.2.2 size and numbers of guests/ delegates lead time
1.2.3 audience/participant needs
1.2.4 location (s)
1.2.5 duration
1.2.6 financial investment and other resource issues.
1.2.7 Analyze internal and external factors that may put impact on event/program of activities.

LO 2. Establish event concept, theme and format.
2.1 Develop an overall event concept, theme and format with key objectives that meet the needs of the potential audience.
2.2 Incorporate creative elements into the event concept and theme.
2.3 Establish operational practical and cohesiveness of the concept, theme and format through consultation, research and analysis.
2.4 Develop a summary of key logistical requirements based on the overall concept, theme and format.
2.5 Provide accurate and complete information on the concept, theme and format to all relevant stakeholders to facilitate timely and effective planning and implementation.
2.6 Obtain stakeholders’ approval prior to event /program implementation.

LESSON 13: DEVELOPING AN EVENT PROGRAM (DEP)

LO 1. Identify conference objectives.
1.1 Identify overall context and scope of the conference.
1.2 Develop and agree on specific conference objectives in consultation with colleagues and/or guests.

LO 2. Design conference program.
2.1 Set dates and time to meet agreed objectives.
2.2 Develop a theme to complement event objectives.
2.3 Develop an overall event format within known budget, venue and staging constraints.
2.4 Identify, design and integrate relevant components in the program.
2.5 Identify and integrate the use of appropriate technological options in program development.
2.6 Develop a business program to incorporate an appropriate range of activities.

LO 3. Finalize program details.
3.1 Present the proposed event program within the required time frame.
3.2 Obtain an approved detailed program and initiate appropriate actions in the dissemination and publication of the event program.

LESSON 14: SELECTING EVENT VENUE AND SITE (SEV)

LO 1. Analyze venue or site requirements.
1.1 Determine venue or site requirements based on the detailed requirements of the proposed event.
1.2 Develop an accurate and complete specification of the venue or site to facilitate the research process.
1.3 Integrate the needs of the stakeholders, into venue or site specifications.

LO 2. Source event venues or sites.
2.1 Research potential venues or site using appropriate information sources and research methods.
2.2 Assess the suitability of venues or sites based on comparison of services offered with specifications.
2.3 Assess the need for and the nature of contingency planning required by the venues or sites.
2.4 Assess venue or site capacity to deliver quality outcomes in relation to customer service, cooperative management, and past experience.
2.5 Negotiate with personnel from potential venues or sites to ensure all event requirements can be met and to address potential problem areas.
2.6 Assess the need for tentative bookings and take prompt action.
2.7 Coordinate multiple site and venue selection in a logical manner.
2.8 Provide clear and accurate briefings on venue or site options to colleagues and key stakeholders to include recommendation and rationale

LO 3. Confirm venue or site arrangements.
3.1 Confirm a finalized venue or site arrangement in writing.
3.2 Review and sign venue or site contracts within appropriate timeframes and within the scope of individual responsibility.
3.3 Integrate a specific venue and site planning issues into overall event management systems promptly.

LESSON 15: DEVELOPING AND UPDATING EVENT INDUSTRY KNOWLEDGE (DUE)

LO 1. Source and apply information on the structure and operation of the event industry.
1.1 Apply knowledge of the event industry to enhance the quality of work performance.
1.2 Identify the sources of information on the event industry correctly including information relating to:
1.2.1 industry structure
1.2.2 different event types and staging elements
1.2.3 event protocols
1.2.4 major industry bodies/associations
1.2.5 impacts of events on local economies
1.2.6 career opportunities.

LO 2. Source and apply information on ethical and legal issues for the event industry.
2.1 Obtain information on legal and ethical issues to assist effective work performance.
2.2 Conduct day-to-day event activities in accordance with legal obligations and ethical industry practices.

LO 3. Source and apply information on event industry technology.
3.1 Obtain information on current and emerging technologies that impact on event organization processes.
3.2 Assess the potential effects of different technologies on the event organization process.
3.3 Apply knowledge of current and emerging technology in day-today work activities.

LO 4. Update event industry knowledge.
4.1 Identify and use range of opportunities to update knowledge of events industry.
4.2 Monitor current issues of concern to the industry.
4.3 Share and incorporate updated knowledge with guests and colleagues into the day-to-day work activities.

ON-SITE EVENT MANAGEMENT SERVICES

LESSON 16: PROVIDING ON-SITE EVENT MANAGEMENT SERVICE (OEM)

LO 1. Prepare for on site management.
1.1 Develop plans for on-site management in accordance with agreed procedures for the meeting or event.
1.2 Create and collate materials to facilitate effective on-site management.
1.3 Provide an accurate briefing to operational staff and contractors prior to the meeting or event in an appropriate format including clarification of roles and responsibilities.
1.4 Check final arrangements for all aspects of the meeting or event and attend to any discrepancies.

LO 2. Oversee meeting/event set up.
2.1 Establish contact with the nominated contractor personnel at the appropriate time to reconfirm all requirements.
2.2 Make necessary adjustments and agreement with the contractors.
2.3 Check all aspects of the event or meeting set up against the prearranged agreements, including:
2.1.1 availability of all materials and equipment
2.1.2 room set up
2.1.3 staging
2.1.4 technical equipment
2.1.5 display and signage
2.1.6 food and beverage arrangements
2.1.7 registration areas.
2.4 Check the venue space and the setup of the equipment to allow for easy access, especially for those with disabilities, and to avoid risk of injury to guests, delegates and colleagues.
2.5 Identify any deficiencies and discrepancies and take prompt action to rectify the situation.
2.6 Brief additional on-site staff on the full details of the meeting or event operation including communication and control mechanisms.

LO 3. Monitor meeting/event operation.
3.1 Monitor sessions and activities throughout the meeting or event through observation and appropriate reporting processes.
3.2 Identify problems as they arise and take prompt action to resolve the situation.
3.3 Identify and organize additional requirements.
3.4 Update guest throughout the meeting ore satisfaction.
3.5 Monitor all contractors to ensure effective delivery of services.

LO 4. Oversee meeting/event breakdown.
4.1 Oversee the wrap up of the meeting or event to ensure it is completed in accordance with agreements.
4.2 Coordinate the packing and removal of all materials and equipment in accordance with pre-arranged details.
4.3 Check the venue to ensure items and belongings are not left behind.
4.4 Check and sign all the accounts in accordance with contractor agreements.
4.5 Note any outstanding items requiring post-event action.

LESSON 17: DEVELOPING AND UPDATING KNOWLEDGE ON PROTOCOL (DUP)

LO 1. Seek information on appropriate protocol.
1.1 Acquire accurate information on protocol.
1.2 Access relevant protocol information in response to workplace needs.

LO 2. Integrate appropriate protocol procedures into work activities.
2.1 Identify the areas of work activity that require appropriate use of protocol in a timely manner.
2.2 Integrate the correct use of protocol into work activities.
2.3 Liase with both colleagues and other stakeholders to determine appropriate protocol requirements.
2.4 Provide appropriate information on protocol to colleagues and stakeholders.

LO 3. Update knowledge of protocol.
3.1 Identify and use opportunities to update protocol knowledge.
3.2 Share updated knowledge with guests and colleagues and incorporates into the day-to-day working activities.

LESSON 18: MANAGING CONTRACTORS FOR INDOOR EVENTS (MCI)

LO 1. Identify event operational requirements.
1.1 Analyze event staging requirements based on a detailed review of all aspects of the proposed event with multiple components.
1.2 Develop an accurate summary of staging requirements for each event component in consultation with key stakeholders.
1.3 Incorporate safety and risk management issues into all planning documentation and processes.

LO 2. Source contractors.
2.1 Identify and source appropriate contractors to provide services for the event.
2.2 Provide accurate briefings or specifications on precise staging requirements to contractors.
2.3 Obtain complete and timely quotations for the provision of services.
2.4 Analyze quotations and select contractors in consultation with key stakeholders.
2.5 Confirm agreements with a signed contract to include all details and costs of all services.

LO 3. Monitor contractors.
3.1 Monitor progress, including safety issues, at regular intervals through event coordinator with contractors and other stakeholders.
3.2 Identify the need for adjustments and organize appropriate changes with confirmation in writing.
3.3 Negotiate adjustments to maintain the integrity and quality of the event.
3.4 Evaluate work completed against event requirements and time schedule and take appropriate action to address delays.

Source: K to 12 Home Economics – Events Management Services (NC III) Curriculum Guide