COMPUTER SYSTEMS SERVICING (NC II) Curriculum Guide – K to 12 ICT

INFORMATION AND COMMUNICATIONS TECHNOLOGY – K TO 12 BASIC EDUCATION CURRICULUM GUIDE

Technology-Livelihood Education and Technical-Vocational Track specializations may be taken between Grades 9 to 12.
Schools may offer specializations from the four strands as long as the minimum number of hours for each specialization is met.

  • K to 12 LIVELIHOOD EDUCATION
  • JUNIOR HIGH SCHOOL TECHNOLOGY
  • SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL-LIVELIHOOD TRACK

COMPUTER SYSTEMS SERVICING (NC II) CURRICULUM GUIDE

Duration: 640 Hours

This is an introductory course that leads to a Computer Systems Servicing National Certificate Level II (NC II).

It covers seven (7) common competencies that a student ought to possess:
1) application of quality standards,
2) computer operations;
3) performing mensuration and calculation;
4) preparation and interpretation of technical drawing;
5) the use of hand tools;
6) terminating and connecting electrical wiring and electronics circuits; and
7) testing electronics components; and

four (4) core competencies, namely,
The learners…
1. Explain basic concepts in computer systems servicing
2. Discuss the relevance of the course
3. Explore career opportunities in computer systems servicing

LEARNING COMPETENCIES

The learners…
1. Discuss the relevance of the course
2. Explain key concepts of common competencies
3. Explain core competencies of Computer Programming

PERSONAL ENTREPRENEURIAL COMPETENCIES (PECs)

LO 1. Recognize Personal Entrepreneurial Competencies and Skills (PECs) needed in computer systems servicing
1.1 Compare one’s PECs with those of a practitioner/entrepreneur
1.2 Align one’s PECs with those of a practitioner/ entrepreneur
1.3 Assess one’s PECs
1.4 Assess practitioner’s PECs

LO 2. Develop and strengthen personal
competencies and skills (PECs) needed in computer systems servicing
2.1 Identify areas for improvement, development and growth
2.2 Align one’s PECs according to his/her business/career choice
2.3 Create a plan of action that ensures success of his/her business/career choice

ENVIRONMENT AND MARKET (EM)

LO 1. Recognize and understand the market in computer systems servicing
1.1 Identify the players/ competitors within the town
1.2 Identify the different products/services available in the market

LO 2. Recognize the potential customer/market in computer systems servicing
2.1 Profile potential customers
2.2 Identify the customer’s needs and wants through consumer analysis
2.1 Conduct consumer/market analysis

LO 3. Create new business ideas in computer systems servicing by using various techniques
3.1 Explore ways of generating business ideas from ones’ own characteristics/attributes
3.2 Generate business ideas using product innovation from irritants, trends, and emerging needs
3.3 Generate business ideas using Serendipity Walk

LO 4. Develop a product/service in computer systems servicing
4.1 Identify what is of “value” to the customer
4.2 Identify the customer
4.3 Explain what makes a product unique and competitive
4.4 Apply creativity and innovative techniques to develop marketable product
4.5 Employ a USP to the product/service

LO 5. Select a business idea based on the criteria and techniques set
5.1 Enumerate various criteria and steps in selecting a business idea
5.2 Apply the criteria/steps in selecting a viable business idea
5.3 Determine a business idea based on the criteria/techniques set

LO 6. Develop a brand for the product
6.1 Identify the benefits of having a good brand
6.2 Enumerate recognizable brands in the
town/province
6.3 Enumerate criteria for developing a brand
6.4 Generate a clear appeal

COMMON COMPETENCIES

LESSON 1: APPLYING QUALITY STANDARDS (AQS)

LO 1. Assess quality of received materials
1.1 Obtain work instruction and carry out work in accordance with standard operating procedures
1.2 Check and receive materials against workplace standards and specifications
1.3 Identify and isolate faulty materials related to work
1.4 Record and/or report faults and any identified causes to the supervisor concerned in accordance with workplace procedures
1.5 Replace faulty materials in accordance with workplace procedures

LO 2. Assess own work.
2.1 Identify and use documentation relative to quality within the company
2.2 Check completed work against workplace standards relevant to the task undertaken
2.3 Identify and isolate errors
2.4 Record information on the quality and other indicators of production performance in accordance with workplace procedures
2.5 Document and report causes in cases of deviations from specific quality standards in accordance with the workplace standards operating procedures

LO 3. Engage in quality improvement
3.1 Participate in process improvement procedures relative to workplace assignment
3.2 Carry out work in accordance with process improvement procedures
3.3 Monitor performance of operation or quality of product of service to ensure customer satisfaction

LESSON 2: PERFORM COMPUTER OPERATIONS (PCO)

LO 1. Plan and prepare for task to be undertaken
1.1 Determine requirements of task in accordance with the required output
1.2 Select appropriate hardware and software according to task assigned and required outcome
1.3 Plan a task to ensure that OHS guidelines and procedures are followed
1.4 Follow client-specific guidelines and procedures
1.5 Apply required data security guidelines in accordance with existing procedures

LO 2. Input data into computer
2.1 Enter data into the computer using appropriate program/application in accordance with company procedure
2.2 Check accuracy of information and information saved in accordance with standard operating procedures
2.3 Store inputted data in storage media according to requirements
2.4 Perform work within ergonomic guidelines

LO 3. Access information using computer.
3.1 Select correct program/application-based on job requirements
3.2 Access program/application containing the information required according to company procedures
3.3 Select, open, and close desktop icons correctly for navigation purposes
3.4 Carry out keyboard techniques in line with OHS requirements for safe use of keyboards

LO 4. Produce output/data using computer system
4.1 Process entered data using appropriate software commands
4.2 Print data as required using computer hardware/peripheral devices in accordance with standard operating procedures
4.3 Transfer files and data between compatible systems using computer software and hardware/peripheral devices in accordance with standard operating procedures

LO 5. Use basic functions of a Web browser to locate information
5.1 Establish information requirements for Internet search
5.2 Launch browser
5.3 Load search engine
5.4 Enter appropriate search criteria and/or URL of site
5.5 Follow relevant links to locate required information
5.6 Bookmark and print useful pages as required

LO 6. Maintain computer equipment
6.1 Implement procedures for ensuring security of data, including regular back-ups and virus checks in accordance with standard operating procedures
6.2 Implement basic file maintenance procedures in line with standard operating procedures

LESSON 3: PERFORMING MENSURATION AND CALCULATION (PMC)

LO 1. Select measuring instruments
1.1 Identify object/s or component to be measured
1.2 Obtain correct specifications from relevant source
1.3 Select measuring tools in line with job requirements

LO 2. Carry out measurements and calculation
2.1 Select appropriate measuring instrument to achieve required outcome
2.2 Obtain accurate measurements for job
2.3 Perform calculation needed to complete task using the four mathematical fundamental operations addition (+), subtraction (-), multiplication (x), and division (÷)
2.4 Use calculation involving fractions, percentages and mixed numbers to complete workplace tasks
2.5 Self-check and correct numerical computation for accuracy
2.6 Read instruments to the limit of accuracy of the tool

LO 3. Maintain measuring instruments
3.1 Ensure proper handling of measuring instruments
to avoid damage and clean it before and after using
3.2 Identify tasks to be undertaken for proper storage of instruments according to manufacturer’s specifications and standard operating procedures

LESSON 4: PREPARING AND INTERPRETING TECHNICAL DRAWING (PITD)

LO 1. Identify different kinds of technical drawings
1.1 Select correct technical drawing in accordance with the job requirement
1.2 Segregate technical drawings in accordance with the types and kinds of drawings

LO 2. Interpret technical drawing
2.1 Recognize components, assemblies, or objects as required
2.2 Identify dimensions of the key features of the objects depicted in the drawing
2.3 Identify and interpret symbols used in the drawing
2.4 Check and validate drawing against job requirements or equipment in accordance with standard operating procedures

LO 3. Prepare/ make changes to electrical/electronic schematics and drawings
3.1 Draw and identify correctly electrical/ electronic schematic
3.2 Identify correct drawing; select and use equipment in accordance with job requirements

LO 4. Store technical drawings and equipment/ instruments
4.1 Identify tasks to be undertaken for care and maintenance of drawings according to company procedures
4.2 Record technical drawings and prepare an inventory in accordance with company procedures
4.3 4.3 identify tasks to be undertaken for proper storage of instruments according to company procedures

LESSON 5: USING HAND TOOLS (UHT)

LO 1. Plan and prepare for tasks to be undertaken
1.1 Identify tasks to be undertaken properly
1.2 Identify and select appropriate hand tools according to the task requirements

LO 2. Prepare hand tools
2.1 Check appropriate hand tools for proper operation and safety
2.2 Identify and mark unsafe or faulty tools for repair according to standard company procedure

LO 3. Use appropriate hand tools and test equipment
3.1 Use tools according to tasks undertaken.
3.2 Observe all safety procedures in using tools at all times and use appropriate PPE
3.3 Report malfunctions, unplanned or unusual events to the supervisor

LO 4. Maintain hand tools
4.1 Do not drop tools to avoid damage; carry out routine maintenance of tools according to standard operational procedures, principles, and techniques
4.2 Store tools safely in appropriate locations in accordance with manufacturer’s specifications or standard operating procedures

LESSON 6: TERMINATING AND CONNECTING ELECTRICAL WIRING AND ELECTRONICS CIRCUIT (TCEW)

LO 1. Plan and prepare for termination/connection of electrical wiring/ electronics circuits
1.1 Check materials according to specifications and tasks
1.2 Select appropriate tools and equipment according to task requirements
1.3 Follow planned task to ensure OHS guidelines and procedure
1.4 Prepare electrical wiring/electronics circuits correctly for connecting/terminating in accordance with instruction and work site procedures

LO 2: Terminate/connect electrical wiring/electronic circuits
2.1 Observe safety procedures in using tools and use appropriate personal protective equipment at all times
2.2 Identify the tasks to be undertaken to work safely in accordance with the workplace and standard procedures
2.3 Use appropriate range of methods in termination/connection in accordance to specifications, manufacturer’s requirements, and safety
2.4 Follow correct sequence of operation
2.5 Adjust used accessories
2.6 Confirm termination/connection in accordance with job specification

LO 3: Test termination/connections of electrical wiring/electronics circuits
3.1 Conduct complete testing of termination/connection of electrical wiring/electronics circuits in compliance with specifications and regulations using appropriate procedures and equipment
3.2 Check wirings and circuits using specified testing procedures
3.3 Respond to unplanned events or conditions in accordance with established procedures

LESSON 7: TESTING ELECTRONIC COMPONENTS (TEC)

LO 1: Determine criteria for testing electronics components
1.1 Obtain and clarify work instructions based on job order or client requirements
1.2 Consult responsible person for effective and proper work coordination
1.3 Obtain and interpret data sheets/application notes based on manufacturer’s specifications
1.4 Define testing criteria to ensure that components meet technical and quality requirements
1.5 Document and communicate testing criteria to relevant personnel

LO 2: Plan an approach for components testing
2.1 Identify various testing methods based on types of electronic components
2.2 Determine characteristics and appropriateness of testing methods to be used during development and on completion
2.3 Consider/select testing methods in relation to appropriate testing strategy
2.4 Develop plan for testing components at specified points during development and on completion
2.5 Prepare and check required test and measuring instruments and tools in accordance with established procedures
2.6 Establish records system to document testing results, including problems and faults

LO 3: Test components
3.1 Apply appropriate testing methods to electronic components in accordance to technical specifications
3.2 Detect and record problems and faults by testing
3.3 Document remedial steps
3.4 Resolve detected problems and faults during testing in accordance with agreed project or industry practice
3.5 Evaluate final products against the determined criteria
3.6 Submit to relevant personnel the documented and summarized evaluation report of the testing process

LO 4: Evaluate the testing process
4.1 Identify testing methods that were successful based on industry standards
4.2 Evaluate testing process and records system based on standard procedures
4.3 Document test results/findings for subsequent testing

CORE COMPETENCIES

LESSON 8: INSTALLING AND CONFIGURING COMPUTER SYSTEMS (ICCS)

LO 1. Assemble computer hardware
1.1 Plan unit assembly to ensure OHS policies and procedures are followed in accordance with systems requirements
1.2 Prepare unit assembly to ensure OHS policies and procedures are followed in accordance with systems requirements
1.3 Identify materials necessary to complete the work in accordance with established procedures and check against system requirements
1.4 Obtain materials necessary to complete the work in accordance with established procedures and check against system requirements
1.5 Obtain tools, equipment and testing devices needed to carry out installation work in accordance with established procedures and check for correct operation and safety
1.6 Assemble computer hardware in accordance with established procedures and system requirements
1.7 Perform BIOS configuration in accordance with hardware requirements

LO 2. Prepare installer
2.1 Create portable bootable devices in accordance with software manufacturer instruction
2.2 Prepare customized installers in accordance with software utilization guide and end user agreement
2.3 Carry out installation of portable applications in accordance with software user guide and software license

LO 3. Install operating system and drivers for peripherals/ devices
3.1 Install Operating System (OS) in accordance with established installation procedures and to comply with end-user requirements
3.2 Install peripherals/ devices in accordance with manufacturer’s instructions and/ or OS installation procedures
3.3 Configure peripherals/ devices in accordance with manufacturer’s instructions and/ or OS installation procedures
3.4 Access OS and drivers updates/ patches in accordance with manufacturer’s recommendations and requirements
3.5 Install OS and drivers updates/ patches in accordance with manufacturer’s recommendations and requirements
3.6 Check the quality of the work undertaken in accordance with established procedures

LO 4. Install application software
4.1 Install Application Software based on software installation guides, end-user requirements and software license agreement
4.2 Carry out variation to application software in accordance to customer/ client requirements
4.3 Access software updates in accordance with manufacturer’s recommendations and requirements
4.4 Install software updates in accordance with manufacturer’s recommendations and requirements

LO 5. Conduct testing and documentation
5.1 Test devices/ systems and/or installation to determine whether it conforms to requirements
5.2 Conduct stress test to ensure reliability of equipment in accordance with manufacturer’s instructions and system requirements
5.3 Follow 5S and 3Rs according to environmental policies
5.4 Follow procedures in forwarding documentation
to appropriate personnel and/or authority on the test conducted.

LESSON 9. SETTING-UP COMPUTER NETWORKS (SUCN)

LO 1 Install network cables
1.1 Plan cable routes in accordance with network design and actual installation site
1.2 Determine cable routes in accordance with network design and actual installation site
1.3 Identify necessary network materials in accordance with established procedures and check against system requirements
1.4 Obtain necessary network materials in accordance with established procedures and check against system requirements
1.5 Obtain tools, equipment, and testing devices in accordance with established procedures
1.6 Check tools, equipment and testing devices in accordance with established procedures
1.7 Follow OHS policies
1.8 Use appropriate PPE
1.9 Perform copper cable splicing based on Electronic Industries Alliance / Telecommunications Industry Association (EIA/TIA) standards
1.10 Install network cables and cable raceways in accordance with established procedures and installation requirements
1.11 Perform installation work and check for unnecessary damage that has occurred and complies with requirements
1.12 Follow OHS standards and 5S principles according to enterprise requirements
1.13 Dispose excess components and materials based on WEEE directives and 3Rs waste management program

LO 2: Set network configuration
2.1 Check network connectivity of each terminal in accordance with network design
2.2 Diagnose and repair any problem or fault in the network system in line with standard operating procedures
2.3 Configure Network Interface Card (NIC) in accordance with the network design
2.4 Carry out communication check between terminals in accordance with operating systems network configuration guides
2.5 Respond to unplanned events or conditions in accordance with established procedures

LO 3: Set router/Wi-fi/wireless access point/repeater configuration
3.1 Configure client device systems settings in accordance with manufacturer’s instructions and end user preference
3.2 Configure LAN in accordance with manufacturer’s instructions and network design
3.3 Configure WAN in accordance with manufacturer’s instructions and network design
3.4 Configure wireless settings in accordance with manufacturer’s instructions, network design, and end-user preferences
3.5 Configure security/firewall/advanced settings in accordance with manufacturers instruction and end-user preferences

LO 4: Inspect and test the configured computer networks
4.1 Undertake final inspection of the configuration to conform to the manufacturer’s instructions/manual
4.2 Ensure the configuration conforms to the manufacturer’s instructions/manual
4.3 Check computer networks to ensure safe operation
4.4 Prepare reports according to company requirements
4.5 Complete reports according to company requirements

LESSON 10: SETTING UP COMPUTER SERVERS (SUCS)

LO 1: Set up user access
1.1 Create user folder in accordance with Network operating system features
1.2 Configure user access level based on NOS features
1.3 Establish network access policies/end user requirements
1.4 Perform security check in accordance with established network access policies/end user requirements

LO 2: Configure network services
2.1 Check normal server function in accordance with manufacturer’s instructions
2.2 Install and update required modules/add-ons on NOS installation procedures
2.3 Confirm network services based on user/system requirements
2.4 Check operation of network services based on user/system requirements
2.5 Respond to unplanned events or conditions in accordance with established procedures

LO 3: Perform testing, documentation, and pre-deployment procedures
3.1 Undertake pre-deployment procedures based on enterprise policies and procedures
3.2 Undertake operation and security check based on end-user requirements
3.3 Prepare reports according to enterprise policies and procedures
3.4 Complete reports according to enterprise policies and procedures

LESSON 11: MAINTAINING AND REPAIRING COMPUTER SYSTEMS AND NETWORKS (MRCN)

LO 1. Plan and prepare for maintenance and repair
1.1 Plan maintenance and/ or diagnosis of faults in line with job requirements
1.2 Prepare maintenance and/ or diagnosis of faults in line with job requirements
1.3 Obtain tools, equipment, and testing devices needed for correct operation and safety
1.4 Check tools, equipment, and testing devices needed for correct operation and safety
1.5 Obtain materials necessary to complete the work in accordance with established procedures and check against job requirements
1.6 Follow OHS policies and procedures in line with job requirements
1.7 Check computer systems and networks for maintenance against job/ service order or instructions and specifications

LO 2. Maintain computer systems and networks
2.1 Use appropriate PPE in line with standard procedures
2.2 Check normal function of computer systems and networks in accordance with manufacturer’s instructions
2.3 Perform scheduled/ periodic maintenance in accordance with manufacturer’s requirements
2.4 Repair materials when needed in accordance with established procedures
2.5 Replace materials when needed in accordance with establish procedures
2.6 Respond to unplanned events or conditions in accordance with established procedures

LO 3. Diagnose faults of computer systems and networks
3.1 Use appropriate personal protective equipment in line with standard procedures
3.2 Diagnose faults or problems in the computer systems and networks according to requirements and in line with the standard procedures
3.3 Manage contingency measures in accordance with established procedures
3.4 Implement contingency measures in accordance with established procedures
3.5 Respond to unplanned events or conditions in accordance with established procedures

LO 4. Rectify/ correct defects in computer systems and networks
4.1 Use appropriate PPE in line with standard procedures
4.2 Replace defective components or parts without damage to the surrounding environment or services
4.3 Install correct components or parts without damage to the surrounding environment or services
4.4 Make the necessary adjustments in accordance with established procedures
4.5 Respond to unplanned events or conditions in accordance with established procedures

LO 5. Inspect and test the computer systems and networks
5.1 Undertake final inspection so that the configuration conforms to the manufacturer’s instructions/manual
5.2 Ensure that the configuration conforms to the manufacturer’s instructions/manual
5.3 Check/ test computer systems and networks to ensure safe operation
5.4 Follow OHS standards and 5S principles according to enterprise policies 5.5 Clean worksite and make sure it is clear from all
debris and left in safe condition in accordance with company procedures
5.6 Dispose of excess components and materials based on WEEE directives and 3Rs waste management program
5.7 Prepare report according to company requirements
5.8 Complete report according to company requirements

Source: K to 12 ICT – Computer Systems Servicing (NC II) Curriculum Guide

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