INFORMATION AND COMMUNICATIONS TECHNOLOGY – K TO 12 BASIC EDUCATION CURRICULUM GUIDE
Technology-Livelihood Education and Technical-Vocational Track specializations may be taken between Grades 9 to 12.
Schools may offer specializations from the four strands as long as the minimum number of hours for each specialization is met.
- K to 12 LIVELIHOOD EDUCATION
- JUNIOR HIGH SCHOOL TECHNOLOGY
- SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL-LIVELIHOOD TRACK
BROADBAND INSTALLATION (FIXED WIRELESS SYSTEMS) NC II CURRICULUM GUIDE
Duration: 160 Hours
This curriculum guide is designed to develop and enhance the knowledge, skills, and attitudes ought to possess by a student as fixed wireless broadband installer, in accordance with industry standards. It covers the core competencies such as installing mast and accessories, laying-out of cables, installing and configuring the CPE, and rendering service excellence to customers.
LEARNING COMPETENCIES
1. Discuss the relevance of the course.
2. Explain advanced concepts in Broadband Installation (Fixed Wireless Systems).
3. Explore opportunities in Broadband Installation (Fixed Wireless Systems) as a career
PERSONAL ENTREPRENEURIAL COMPETENCIES AND SKILLS (PECS)
LO 1. Recognize PECS needed in Broadband Installation (Fixed Wireless Systems)
1.1 Assess one’s PECS: characteristics, attributes, lifestyle, skills, and traits
1.2 Assess practitioner’s PECS: characteristics, attributes, lifestyle, skills, and traits
1.3 Compare one’s PECS with that of a practitioner/ entrepreneur’s
1.4 Align one’s PECS with those of a practitioner/entrepreneur’s
ENVIRONMENT AND MARKET (EM)
LO 1. Generate a business idea that
relates with a career choice in Broadband Installation (Fixed Wireless Systems).
1.1 Conduct SWOT analysis.
1.2 Identify the different products/services available in the market.
1.3 Compare different products/services in computer hardware servicing business.
1.4 Determine the profile potential customers.
1.5 Determine the profile potential competitors.
1.5 Generate potential business idea based on the SWOT analysis.
CORE COMPETENCIES
LESSON 1: INSTALLING MAST AND ACCESSORIES (IMA)
LO 1. Prepare for mast installation.
1.1 Explain theories and concepts in communication systems.
1.2 Describe and discuss theories and concepts of wireless broadband technology.
1.3 Distinguish and practice OSHS for wireless broadband installation.
1.4 Choose and employ required PPE for wireless broadband installation.
1.5 Identify the different components used in broadband installation.
1.6 Identify the tools, materials and equipments used in broadband installation.
LO 2. Read and interpret work instructions as per plan.
2.1 Define communication skills to interpret work instructions
2.2 Define and explain work signs, symbols and conventions according to the set instructions.
2.3 Demonstrate communication skills to interpret work instructions according to established procedures.
LO 3. Install mast and accessories.
3.1 Obtain tools, equipment and materials for the installation.
3.2 Check and adjust tools to manufacturer’s specifications and equipment in good working order.
3.3 Install securely structures and devices on mast in accordance with company’s specifications.
3.4 Install and tension guy-wire assembly to required specifications.
3.5 Place identifier marks on installed mast for identification.
3.6 Refer problems encountered to appropriate personnel as per standard operating procedures (SOP).
3.7 Report/document Installation and design amendments in accordance with job requirements.
LO 4. Conduct final inspection of the installed mast and accessories.
4.1 Follow installation according to established procedures.
4.2 Respond to unplanned events or conditions in accordance with established procedures.
4.3 Undertake final inspections to ensure that the installation conforms with technical requirements.
4.4 Clean and clear work site of all debris and left made in accordance with the company requirements.
4.5 Report on job accomplishment of mast and accessories.
LESSON 2: LAYOUTING AND INSTALLING CABLES (LOI)
LO 1. Prepare for cable lay out and installation.
1.1 Prepare tools, equipments, materials and personal protective equipment (PPE) needed for installation according to the work instructions and requirements.
1.2 Set up installation equipment in accordance with company and job requirements.
1.3 Demonstrate the use of tools and equipment according to their uses and functions.
1.4 Demonstrate the testing operation of devices and instruments according to instruction manual.
LO 2. Lay out cable in accordance with manufacturer’s and job requirements.
2.1 Identify cable lay out and installation requirements and constraints from plan and site inspection as per job requirements.
2.2 Lay out and install cable to required specification.
2.3 Make site safe and secure for cable installation.
LO 3. Assess support structure as safe for normal working conditions and sound for cable support.
3.1 Check and clear cable route for obstructions using suitable methods and in coordination with authorities concerned.
3.2 Request, where necessary, obstructing cables, lines and pole attachments of other carriers to be fixed or corrected to facilitate work of laying out and installing new cables.
3.3 Assess the safety of cable support structure for normal working conditions according to job requirements.
LO 4. Secure cable permanently to support structure in accordance with standard installation procedures.
4.1 Follow bending radius tolerance in accordance with the manufacturer’s recommendation.
4.2 Refer problems encountered to appropriate personnel as per standard operating procedures (SOP).
4.3 Secure permanently cables to support structure in accordance with standard installation procedures
LESSON 3: INSTALLING AND CONFIGURING CUSTOMER PREMISE EQUIPMENT (ICC)
LO 1. Prepare for installation of CPE.
1.1 Receive and interpret job order and other documentation in accordance with enterprise procedures.
1.2 Verify Line of Sight from customer’s premise towards nearest base transceiver station (BTS).
1.3 Identify and prepare necessary tools, equipment, materials and personal protective equipment (PPE) in line with job requirements.
LO 2. Install and configure Customer Premise Equipment (CPE).
2.1 Read and interpret installation plan as per job requirements.
2.2 Install radio antenna in accordance with standard industry practices and following safety procedures.
2.3 Verify line of sight (LOS) from customer premise towards nearest Base Transceiver Station (BTS).
2.4 Prepare and terminate Interconnecting cables between CPE and equipment in accordance with installation manual.
2.5 Install CPE in accordance with standard industry practices ensuring safe procedures.
2.6 Configure CPE according to company’s application software.
2.7 Refer problems encountered to appropriate personnel as per standard operating procedures (SOP).
2.8 Document installation according to SOP
LO 3. Test and adjust CPE in accordance with the company’s installer manual.
3.1 Test and adjust CPE in accordance with the company’s installer manual.
3.2 Refer problems encountered to appropriate personnel as per standard operating procedures (SOP).
3.3 Document properly the test and adjustment procedures according to SOP
LO 4. Handle customer’s post installation concerns.
4.1 Receive and schedule customer complaints on technical problems for implementation.
4.2 Verify and pinpoint suspected area at fault as per customer’s complaint.
4.3 Conduct immediate remedies where applicable to sustain normal operation.
4.4 Request affected customer to acknowledge accomplishment.
4.5 Demonstrate professionalism and interpersonal skills in dealing with subscriber’s concerns.
4.6 Log and document action taken in accordance with established procedures.
LESSON 4: RENDERING SERVICE EXCELLENCE TO CUSTOMERS (RSE)
LO 1. Determine and satisfy customers’ needs.
1.1 Identify basic products and services catered to customers.
1.2 Establish details of request and use basic remedies to use in accordance with enterprise policy.
1.3 Address customer’s requests with clear, direct, accurate and timely response.
1.4 Handle customer’s needs promptly and with empathy.
LO 2. Conduct effective and efficient customer interactions.
2.1 Identify, respond and resolve customer’s inquiries/concerns.
2.2 Adhere to guidelines on proper customer interface in accordance with the client/customer’s needs.
2.3 Use interactive communication in accordance with customer relationship management.
2.4 Provide courtesy to the customer in accordance with customer relationship management.
2.5 Maintain proper grooming at all times
LO 3. Dealing with difficult and emotional customers.
3.1 Establish nature of the complaint and take appropriate actions.
3.2 Establish details of complaints and use basic in accordance with enterprise policy.
3.3 Address customer’s complaints with clear, direct, accurate and timely response.
3.4 Respond and handle complaints with empathy.
3.5 Apply key principles and steps to retention in handling difficult customers.
3.6 Implement appropriate referral or handsoff procedures as required.
3.7 Refer complicated concerns to higher authority.
Source: K to 12 ICT – Broadband Installation (Fixed Wireless Systems) (NC II) Curriculum Guide
