Attraction and Theme Parks Operation with Ecotourism (NC II) Curriculum Guide – K to 12 Track Home Economics

JUNIOR HIGH SCHOOL TECHNOLOGY AND LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL TECHNICAL-VOCATIONAL-LIVELIHOOD TRACK

Technology-Livelihood Education and Technical-Vocational Track specializations may be taken between Grades 9 to 12.
Schools may offer specializations from the four strands as long as the minimum number of hours for each specialization is met.

HOME ECONOMICS – ATTRACTIONS AND THEME PARKS OPERATIONS WITH ECOTOURISM (NC II)

Attraction and Theme Parks Operation with Ecotourism (NC II) (160 hours)

This curriculum guide on Attractions and Theme Parks Operations with Ecotourism that leads to National Certificate Level II (NC II) is designed for high school students to develop knowledge, skills and attitudes to perform the task on attractions and theme parks operations with ecotourism. It covers core competencies that a person must achieve to promote, prepare, operate and close down rides, games and animal exhibits in attractions and theme parks. It includes competencies on attractions and theme park activities such as: providing on-site information and assistance, monitoring entry to venue, providing a site briefing or commentary, and operating rides, games and animal exhibits. It also includes competencies about computer operations and occupational health and safety procedures.

The preliminaries of this specialization course includes the following:
1) Explain core concepts in tour guiding services;
2) Discuss the relevance of the course
3) Explore on opportunities for a Tour Guide as a career

LEARNING COMPETENCIES

1. Explain the key concepts in Attractions and Theme Parks Operations
2. Discuss the relevance of the course
3. Explore on opportunities for attractions and theme parks operations as a career

QUARTER I

Lesson 1: INTRODUCE DOMESTIC TOURISM (DE)

LO1. Get familiar with geographical location and physical characteristics of the Philippines
1.1 Describe the geographical location and the physical characteristics of the Philippines
1.2 Make a comparison among the different land forms and waters found in the Philippines
1.3 Enumerate the regional divisions of the Philippines and its provinces
1.4 Express appreciation on the different flora and fauna in the community

LO2. Express appreciation on domestic tourism
2.1 Discuss the different motivations why people travel
2.2 Differentiate domestic from international tourism
2.3 Discuss the types of domestic tourists in the Philippines.
2.4 Name and describe the different kinds of tourist attractions in the Philippines
2.5 Know the different festivals in the locality

Lesson 2: DEVELOP AND UPDATE INDUSTRY KNOWLEDGE (IK)

LO1. Seek information about the industry
1.1 Identify and access key sources of information on the industry
1.2 Access, apply and share industry information

LO2. Update industry knowledge
1.1 Use informal and/or formal research to update general knowledge of the industry
1.2 Share updated and appropriate knowledge with customers and colleagues and incorporate it into day-to-day working activities

QUARTER II

Lesson 3: OBSERVE WORKPLACE HYGIENIC PROCEDURES (HP)

LO 1. Follow hygiene procedures 
1.1 Implement workplace hygiene procedures
1.2 Undertake handling and storing of items in line with standard procedures

LO 2. Identify and prevent hygiene risks
2.1 Identify potential hygiene risks in line with standard procedures
2.2 Take action to minimize and remove risks within the scope of individual responsibility
2.3 Report hygiene risks beyond the control of individual staff members to the appropriate person for follow up

Lesson 4: PERFORM COMPUTER OPERATIONS (CO)

LO1. Plan and prepare for tasks to be undertaken
1.1 Determine the requirements of tasks
1.2 Select appropriate software according to task assigned and required outcome
1.3 Plan the task and follow procedures to ensure OHS guidelines

LO2. Input data into computer
2.1 Enter data into the computer using appropriate program/application in accordance with the standard procedures
2.2 Check and save the accuracy of information in accordance with standard operating procedures
2.3 Store inputted data in storage media according to requirements
2.4 Perform work within ergonomics guidelines

LO3. Access information using computer
3.1 Select correct program/application based on job requirements
3.2 Access program/application containing the required information according to standard procedures

LO4. Produce output/data using computer system
4.1.Process entered data using appropriate software commands
4.2.Print out data as required using computer hardware/peripheral devices in accordance with standard operating procedures
4.3.Transfer files and data between compatible system using computer software, hardware/peripheral devices in accordance with standard operating procedures

Lesson 5: PERFORM WORKPLACE AND SAFETY PRACTICES (SP)

LO1. Follow workplace procedures for health, safety and security practices
1.1 Follow correct health, safety and security procedures in line with legislation, regulations and standard procedures
1.2 Identify and report breaches of health, safety and security in line with standard procedures
1.3 Report suspicious behavior or unusual occurrence in line with standard procedure

LO2. Deal with emergency situations
2.1 Recognize emergency and potential emergency situations and take appropriate action within individual’s scope of responsibility
2.2 Follow emergency plan in line with standard procedures
2.3 Seek assistance from colleagues to resolve or respond to emergency situations
2.4 Report details of emergency situations in line with standard procedures

LO3. Maintain safe personal presentation standards
3.1 Identify and follow safe personal standards in line with standard requirements

Lesson 6: PROVIDE EFFFECTIVE CUSTOMER SERVICES (CS)

LO1. Greet customer
1.1 Greet guests in line with standard procedure
1.2 Use verbal and non-verbal communication appropriate to the given situation
1.3 Observe verbal and non-verbal communication of customer in responding
1.4 Demonstrate sensitivity to cultural and social differences

LO2. Identify customer’s needs
2.1 Use appropriate interpersonal skills to ensure that customer needs are accurately identified.
2.2 Assess customer’s needs for urgency so that priority for service delivery can be identified
2.3 Provide customers with information
2.4 Identify personal limitation in addressing customer needs and seek assistance from the higher authority
2.5 Attend promptly and efficiently to the customer’s needs in line with standard procedures
2.6 Maintain appropriate rapport with customer to enable high quality service delivery
2.7 Take opportunity to enhance the quality of service and products wherever possible

LO3. Handle queries through telephone/mobile phone, fax machine, internet. email and social network sites
3.1 Use telephone/cell phone, computer, fax machine, internet efficiently to determine customer requirements
3.2 Record queries/information in line with standard procedures
3.3 Act upon queries promptly and efficiently in line with standard procedures

LO4. Handle complaints, evaluation and recommendations
4.1.Greet guests with a smile and eye-to-eye contact
4.2.Take the responsibility for resolving the complaint within the limit of responsibility
4.3.Establish and agree with the customer, the nature and details of complaint
4.4.Take appropriate action to resolve the complaint to the customer satisfaction wherever possible

Lesson 7: PROVIDE ON-SITE INFORMATION AND ASSISTANCE (OS)

LO1. Access and update attraction/theme park information
1.1 Access and update information in accordance with standard procedures and systems
1.2 Incorporate information into day-to-day working activities to support quality of service and standards within the attraction/theme park
1.3 Share information with colleagues to support efficiency of operations

LO2. Provide assistance and information
2.1 Identify accurately the information and assistance needed by different customers including those with special needs or disabilities
2.2 Provide required and requested information and assistance to customers
2.3 Consider health and safety requirements and standard customer service when providing information and assistance
2.4 Promote services available to customers within the attraction/theme park

LO3. Resolve guest complaints and concerns
3.1 Entertain customer’s complaints/concerns whenever they arise
3.2 Identify the cause of customer’s dissatisfaction in a courteous manner
3.3 Coordinate cause/source of complaints with concerned department to ensure quick resolution
3.4 Offer possible solutions to complaint while keeping in mind the guest needs
3.5 Come-up with a resolution to ensure customer’s satisfaction
3.6 Ensure the service recovery by informing guest of wish to serve them again
3.7 Respond to unexpected or unusual problems or refer it to appropriate personnel in accordance with standard procedures

LO2. Monitor crowds
2.1 Determine the maximum number of customers that the area can accommodate to ensure safety and convenience
2.2 Monitor the crowd size to ensure that the maximum limit is not exceeded
2.3 Monitor crowd behavior and report promptly to the appropriate personnel or security person

Lesson 9: PROVIDE A SITE BRIEFING OR SCRIPTED COMMENTARY (BS)

LO1. Present information to customers
1.1 Welcome courteously the customers according to standard procedures
1.2 Provide comprehensive, accurate and relevant information including any special requirements or directions to customers through orientation or scripted commentaries during briefing sessions
1.3 Outline health and safety requirements according to standard procedures and specific restrictions
1.4 Prepare customer’s appropriately for potential environment changes and situations that may occur
1.5 Answer customer questions in a courteous and friendly manner

LO2. Enhance the presentation of information
2.1 Use communication and presentation techniques to enhance customer enjoyment of the experience
2.2 Observe personal presentation, appearance and grooming appropriate to the environment
2.3 Use positive and welcoming posture, gestures and behavior to enhance the presentation
2.4 Show cultural and social sensitivity during briefing
2.5 Efficiently use of technical presentation resources correctly

LO3. Liaise with team members
3.1 Maintain communication and cooperation with other team members/operators to ensure safe and efficient operations
3.2 Give correct and appropriate signals when needed

QUARTER III

Lesson 10: OPERATE A RIDE LOCATION (RL)

LO1. Prepare and inspect ride location
1.1 Inspect the ride in accordance with an approved checklist
1.2 Inspect location prior to arrival of customers
1.3 Check ride equipment in the ride location to ensure readiness for operation
1.4 Check cleanliness and standard of presentation and promptly take remedial action where appropriate
1.5 Check general supplies for quantity and quality
1.6 Order supplies according to standard requirement procedures
1.7 Report immediately all discrepancies or irregularities to the teacher/trainer

LO2. Prepare to start the ride cycle
2.1 Check loading procedures according to the ride manual prior to commencement of the ride
2.2 Maintain communication with the ride loader to ensure that the ride commences safely
2.3 Perform ride procedures correctly, promptly and safely in accordance with the requirements and procedures
2.4 Operate the ride (device) in accordance with specifications and guidelines
2.5 Monitor machine continuously during the operation of the ride
2.6 Monitor the ride at all times
2.7 Take any required action in response to observations made during the ride, and ensure the conformance of the actions to standard safety procedures
2.8 Carry out emergency procedures strictly according to ride manual and specific ride procedures
2.9 Treat customers in a friendly and courteous manner throughout the ride
2.10 Identify quality control issues and problems during the ride and advise the appropriate supervisor for action
2.11 Acknowledge and record turnover and/or delivery of valuables by appropriate personnel
2.12 Commence close-down procedures when all customers have left the ride location
2.13 Close-down and turn off ride following the standard procedures for the specific ride
2.14 Document close-down according to the manual
2.15 Identify and report any defect or deficiencies immediately to the appropriate supervisor for action
2.16 Check all areas of the ride according to the manual
2.17 Clean location and prepare equipment for the next operation
2.18 Secure the ride location according to standard procedures

LO3. Prepare ride documentation and reports
3.1 Identify issues and events requiring documentation
3.2 Make notations accurately according to standard procedures
3.3 Complete reports and documentation within required timeframe
3.4 Forward reports and documentation to the appropriate department within the required timeframe

Lesson 11: LOAD AND UNLOAD A RIDE (LU)

LO3. Prepare ride documentation and reports
3.1 Identify issues and events requiring documentation
3.2 Make notations accurately according to standard procedures
3.3 Complete reports and documentation within required timeframe
3.4 Forward reports and documentation to the appropriate department within the required timeframe

Lesson 11: LOAD AND UNLOAD A RIDE (LU)

LO1. Load, observe and unload the ride
1.1 Perform loading procedures correctly, safely, and promptly in accordance with the manual
1.2 Load ride to the approved maximum number of persons
1.3 Check riders if they are secured in accordance with the set requirements
1.4 Advise riders to secure any articles which may become loose while riding
1.5 Treat customers in a courteous and friendly manner during loading
1.6 Check load requirements prior to the start of the ride
1.7 Observe ride in accordance with safety procedures
1.8 Identify quality control issues during the ride and advise immediately the appropriate authority for action
1.9 Unload ride in a courteous and friendly manner once it is fully completed
1.10 Follow correctly, safely and promptly in accordance with standard requirements and procedures
1.11 Complete, process and maintain records and reports accurately in accordance set requirements

Lesson 12: MAINTAIN SAFETY IN WATER-BASED RIDES (WB)

LO1. Monitor safety around water
1.1 Monitor status of water-based activity areas continuously to ensure absence of hazards
1.2 Ensure staff replacement when it is necessary to leave the water area
1.3 Keep water areas free from safety hazards at all times
1.4 Monitor customer behavior continuously to ensure compliance with safety requirements, including wearing of safety garments
1.5 Identify and control dangerous and unsafe behavior promptly
1.6 Caution customers firmly but courteously when their behavior poses a threat to themselves, to other customers or to the staff
1.7 Seek assistance in controlling customer behavior from a higher authority or security personnel as appropriate

LO2. Assist and rescue customers
2.1 Identify persons in distress or in danger promptly
2.2 Carry out assistance or rescue as required
2.3 Use equipment correctly according to manufacturer’s instructions

LO3. Provide emergency care
3.1 Recognize and assess emergency situations quickly and correctly
3.2 Implement emergency action according to standard procedures
3.3 Apply emergency care techniques
3.4 Seek assistance from emergency services / colleagues/customers where appropriate

LO4. Provide reports on emergencies
4.1.Document emergency situations according to standard procedures
4.2.Provide clear and accurate reports at all times

Lesson 13: OPERATE A GAME LOCATION (OG)

LO1. Prepare games location for customers
1.1 Prepare and check games location for cleanliness, safety and security according to standard policy and procedures
1.2 Secure cash fund and required forms and documents according to standard procedures
1.3 Check and prepare equipment for operation according to manufacturer’s instructions and/or standard procedures
1.4 Check signage to ensure that it is clearly and correctly displayed
1.5 Check stocks of prizes and other supplies to ensure sufficiency
1.6 Display prizes to attract customers
1.7 Record number of stock items with accuracy
1.8 Order additional supplies where appropriate

LO2. Inspect games prior to opening
2.1 Inspect each game according to standard policy and procedures
2.2 Report faults immediately to a higher authority

LO3. Conduct games operations
3.1 Enforce rules and regulations strictly during games
3.2 Answer customer’s questions on games correctly
3.3 Accept payment for participation in the game
3.4 Record all prizes given for data analysis according to standard procedures
3.5 Keep location clean at all times
3.6 Monitor crowd size to ensure that maximum numbers are not exceeded
3.7 Monitor customer’s behavior to ensure a safe and pleasant environment for all customers
3.8 Request customers firmly but courteously to change inappropriate behavior
3.9 Request assistance from higher authority or security personnel as appropriate

LO4. Clean and maintain games
4.1.Inspect and clean games regularly to ensure safe and smooth function
4.2.Identify game faults
4.3.Make simple repairs with minimum disruption to customers in accordance with manufacturer’s instruction and standard policy
4.4.Report faults immediately to appropriate personnel and declare games “out of order” where necessary
4.5.Close the game location according to standard procedures and manufacturer’s instructions
4.6.Secure resources, equipment and stocks according to standard policy and procedures
4.7.Clean and prepare the area for the next day’s operation

QUARTER 4

Lesson 14: PROMOTE AT A GAME LOCATION (PG)

LO1. Make games announcements
1.1 Use communication system and equipment
1.2 Make clear and concise announcements to avoid confusing customers
1.3 Give information about the games accurately to prepare the customers
1.4 Present information in an entertaining manner
1.5 Encourage customers to participate in the games by including key sales points and promotional offers

LO2. Present and conduct games
2.1 Present and conduct games in a lively and entertaining manner
2.2 Use promotional techniques to enhance customer enjoyment of the games
2.3 Encourage player and crowd participation for a complete customer experience
2.4 Employ humor appropriate to the customer group for added enjoyment
2.5 Use language appropriate for the customer group
2.6 Ensure personal presentation, appearance and grooming appropriate to the game environment to enhance customer’s experience
2.7 Welcome customers with positive body language
2.8 Show cultural and social sensitivity in presentations to avoid offending customers

Lesson 15: OPERATE ANIMAL ENCLOSURE/EXHIBIT (AE)

LO1. Prepare animal enclosure/exhibit for customer
1.1 Rectify and act upon problems concerning animal welfare according to legislative requirements
1.2 Inspect enclosure/exhibit prior to the arrival of customers according to standard procedures
1.3 Post signs for temporary closures to ensure minimum customer inconvenience
1.4 Prepare equipment for the day’s activities in a timely manner
1.5 Check area for cleanliness and safety according to standard procedures
1.6 Check supplies for quantity and quality
1.7 Order supplies according to standard procedures

LO2. Monitor the enclosure/exhibit
2.1 Monitor the number of customers during operation to ensure maximum numbers are not exceeded
2.2 Monitor customer’s behavior continuously ensuring compliance with safety requirements
2.3 Identify and control dangerous or unsafe behavior promptly to avoid accidents
2.4 Request customers firmly but courteously to change their behavior when it poses a threat to themselves, other customers, animals or staff
2.5 Seek assistance in controlling customer’s behavior from a higher authority or security personnel as appropriate

LO3. Clean, maintain, and close down enclosure/exhibit
3.1 Remove wastes, feces and weeds from enclosure
3.2 Implement vermin control according to standard procedures
3.3 Dispose materials in accordance with manufacturer’s and/or superior’s instructions
3.4 Clean enclosures (e.g. exhibits, night facilities and food preparation areas) with minimum disruption to animals
3.5 Present enclosure in accordance with requirements of both the animal and the customer
3.6 Secure enclosures according to standard guidelines and requirements for animal species
3.7 Carry out routine maintenance tasks according to instructions of a higher authority
3.8 Monitor and maintain feeding and watering systems in a safe and working condition
3.9 Carry out tasks with minimum disruption to customers
3.10 Close down the enclosure/exhibit according to standard procedures
3.11 Check the animal’s welfare and security making necessary reports to the appropriate authority
3.12 Prepare enclosure/exhibit and all equipment for the next day’s operation
3.13 Clean the enclosure/exhibit as instructed
3.14 Secure the enclosure/exhibit

LO4. Use and care for equipment
4.1.Identify and use animal husbandry and general equipment
4.2.Carry out basic cleaning and maintenance procedures on equipment
4.3.Store equipment safely in the designated area

LO5. Complete reports and documentation
5.1.Complete reports and documentation on enclosure/exhibit within the required timeframe
5.2.Forward reports and documentation to the appropriate area within the required timeframe

Lesson 16: PROVIDE GENERAL ANIMAL CARE (GA)

LO1. Feed and water animals
1.1 Clean, disinfect and sterilize food preparation equipment according to company procedures
1.2 Follow instruction and dietary charts for food preparation, portions and distributions
1.3 Feed animals according to standard procedures
1.4 Monitor water supply ensuring appropriate quantity and quality
1.5 Feed and water animals in accordance with animal welfare and ethics policies and health safety procedures
1.6 Involve customer in animal feeding within safety guidelines where possible and appropriate

LO2. Assist with general animal care
2.1 Provide appropriate care according to specific animal type and gender
2.2 Handle and store chemicals used in animal care in a safe and environmentally responsible manner
2.3 Groom animals according to standard and animal welfare and ethics policy
2.4 Recognize common animal behaviors correctly and take appropriate action when necessary
2.5 Follow capture and restraint procedures correctly under supervision
2.6 Request assistance in rearing of young animals from animal specialist when required

LO3. Assist with animal health care
3.1 Carry out disease prevention procedures according to instruction and appropriate quarantine procedures
3.2 Identify pests and toxic substances accurately
3.3 Recognize and report obvious signs of illness promptly according to procedures
3.4 Administer routine treatments under supervision
3.5 Collect samples when required

LO4. Identify and act on potential risks in animal enclosures
4.1.Identify physical/behavior hazards
4.2.Identify risks associated with specific animals
4.3.Conduct day-to-day duties in a manner which minimizes risk in the enclosure
4.4.Report potential risks promptly to a higher authority for immediate action to take place

LO5. Update and maintain animal records
5.1.Identify issues, behavior and events requiring written notation promptly and accurately
5.2.Use correct terminology when making accurate notations on animal records

Lesson 17: RESCUE ANIMALS (RA)

LO1. Identify animals requiring rescue
1.1 Check work area regularly for distressed or escaped animals
1.2 Identify animals that are in distress or require rescue promptly
1.3 Take prompt action when potential risks to customers, animals, self and colleagues occur
1.4 Inform appropriate departments and animal specialists of the situation immediately

LO2. Participate in animal rescue
2.1 Carry out rescue procedures within the scope of individual responsibility
2.2 Seek assistance from colleagues and animal specialists as required
2.3 Take the animals to the appropriate location
2.4 Inform customers of rescue progress where appropriate

Lesson 18: PROVIDE CUSTOMERS WITH INFORMATION ON ANIMALS (IA)

LO1. Offer information to customers
1.1 Inform/lecture customers about the animals at every opportunity
1.2 Conduct customer interaction in a polite, friendly and welcoming manner
1.3 Offer current and accurate information at every opportunity, making use of resources if possible
1.4 Provide appropriate level and complexity of information to meet the customer’s needs
1.5 Use actual animals in demonstration when appropriate and within safety and animal welfare/ethics guidelines
1.6 Allow customers to observe and interact with animals in accordance with safety and animal welfare/ethics guidelines
1.7 Invite customers to ask questions to ensure understanding

LO2. Respond to customer questions about animals
2.1 Answer customer questions correctly in a polite, friendly and welcoming manner
2.2 Provide additional information to enhance the customer understanding and experience
2.3 Show examples of real animals to enhance answers
2.4 Seek other source of information. If unable to answer the customer inquiry, the customer is referred to another source

Source: K to 12 Track Home Economics – Attraction and Theme Parks Operation with Ecotourism (NC II) Curriculum Guide

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